Technical Support Specialist

A Technical Support Specialist, which deals in automotive lighting solutions, is essential for ensuring that customers receive expert assistance with product installations, troubleshooting, and other technical queries. Below is a detailed overview of the responsibilities, skills, and qualifications typically associated with a Technical Support Specialist:

Responsibilities:

  1. Customer Assistance: Provide timely and accurate technical support to customers via phone, email, or chat, addressing queries related to product installation, functionality, and troubleshooting.
  2. Problem Solving: Diagnose and resolve technical issues related to automotive lighting products, offering clear and effective solutions.
  3. Product Knowledge: Maintain a deep understanding of the company’s products and their technical specifications to provide expert advice and support.
  4. Documentation: Keep detailed records of customer interactions, technical issues, and resolutions to help refine support processes and product improvements.
  5. Feedback Loop: Relay important customer feedback and recurring technical issues to the product development team to assist in product enhancements and corrections.
  6. Training Support: Assist in creating training materials and manuals for customers and internal use, ensuring that information is accurate and easy to understand.
  7. Cross-Functional Collaboration: Work closely with other departments, such as sales and engineering, to provide cohesive support and enhance product understanding and performance.

Skills:

  1. Technical Acumen: Strong technical skills and understanding of electronics or automotive systems, particularly lighting systems.
  2. Communication: Excellent verbal and written communication skills to clearly explain technical concepts to non-technical users.
  3. Customer Service: High level of customer service orientation, with patience and empathy to deal with frustrated customers effectively.
  4. Problem-Solving: Ability to quickly identify problems and think logically to provide effective solutions.
  5. Detail-Oriented: Attention to detail in documenting issues and solutions, ensuring accuracy in records and communications.

Qualifications:

  1. Educational Background: Typically requires an associate degree or higher in a technical field such as electronics, computer science, or automotive technology. Relevant technical certifications can also be beneficial.
  2. Experience: Previous experience in a technical support role, preferably within the automotive or electronics industries.
  3. Training: On-the-job training is common, focusing on specific products offered by Rex Light and customer service best practices.

Working Conditions:

  • Technical Support Specialists usually work in an office or call center environment.
  • The job may require flexible hours, including evenings and weekends, to cover customer support across different time zones.
  • Some roles might offer the possibility to work remotely, depending on company policy and the nature of the support tasks.

This role is crucial for maintaining high customer satisfaction by ensuring that users can effectively utilize and troubleshoot the company’s products.

Please send your resume to support@rexlightpro.com to apply for a position with us. We look forward to reviewing your application!